Ombudsman

Ombudsman

A Ouvidoria do Conglomerado Crédit Agricole no Brasil, funciona de segunda a sexta-feira das 9h às 12h e 14h às 17h. Encontra-se localizada no Edifício-Sede, em São Paulo Capital. Se, após entrar em contato com o Fale Conosco, você, cliente ou usuário de nossos produtos e serviços, não estiver satisfeito com a solução do problema ou com a posição apresentada, deverá, então, recorrer à Ouvidoria.

 

The Conglomerate's Ombudsman performs the following services:

  • Receive manifestations of citizens regarding the services provided by the Conglomerate; 
  • Send the manifestations to the areas of the Conglomerate that are responsible for the subject; 
  • Follow the steps and provide solutions; 
  • Answer the questions in the shortest possible time with clarity and objectivity, respecting the maximum limit of 15 days; 
  • Suggest / recommend changes in internal procedures and adjustments of rules and services;
  • And verify the level of citizen satisfaction. 

In compliance with Resolution 4.567 / 2017 of the Central Bank of Brazil, Crédit Agricole Brasil Group created the Complaints Channel in order to receive information on possible indications of wrongdoing related to the Group's activities. The Complaints Channel is open to the public and can be used by anyone (individuals or corporate companies) without the need for identification. Your complaint will be registered, investigated and analysed internally by the Crédit Agricole Brazil Group Ombudsman , which will take the appropriate measures according to the case.

 

Contact Ombudsman at 0800 724 2818, fax (11) 3896-6412 or by e-mail ouvidoria@ca-cib.com.


Mailing Address

Crédit Agricole Conglomerate in Brazil
Att.: Ombudsman
Avenida Brigadeiro Faria Lima, 4440 – 3rd floor
Itaim Bibi - São Paulo - SP CEP 04538-132 – Brazil